Complex Design Made Simple
I specialize in solving complex technical problems with a primary focus of crafting simple and functional UX by way of user
data from testing and analytics, workflows, prototypes, wireframes, and detailed interaction design documentation.
The following examples are a limited representation of my robust portfolio. For a more detailed review of my work please contact me and we can set up some time to chat in person.
Intuit’s Services Portal team needed to develop an infrastructure where service producers/developers could publish their services for Intuit and third-party developers to adopt. As the Lead Interaction Designer for this project, I was able to design the services experience that Intuit developers so desperately needed. Challenges on this project ranged from internal security protocols and platform constraints, to working on a small Agile team that was largely un-resourced with extremely short sprint cycles. Using user testing methods, rapid prototyping, and facilitating brainstorming sessions, I was able to successfully design a system of components that was not only intuitive to our users but resulted in an impressive upsurge in usage.
As Senior Interaction Designer in the CTO Development group, I worked with the Public Cloud Engineering team to deliver UX/UI Design in service to an enterprise-scale development application with a projected user base of several thousand users. Using my knowledge of user centered design and usability principles, I was able to rapidly grasp the challenge at hand and work quickly with stakeholders and research to iterate a design from good to awesome in a fast–paced highly technical environment.
As User Experience Architect, I worked with the e-commerce team to craft their new enterprise-scale website. Working closely with stakeholders, I was able to create interaction design solutions that met technical requirements in service to all functional and business requirements. I translated this information into detailed prototypes describing all user interface specifications and interactions, which I then presented for technical as well as executive management review.
From concept to completion, I worked with the Service Portal team to craft the experience of an enterprise scale web application which allowed scientists to monitor lab equipment functionality, efficiency, scheduling, and maintenence while incorporating task management and social components. Together with the team I worked from the brainstorming process to gathering customer data, business requirements, to information architecture, prototyping, interaction design, usability testing all the way through the delivery of clean and simple visual design. I contributed to usability test plans, user research, multivariate testing, and analyzed the results and applied them to the design.
As Senior Designer I was responsible for conceptualizing, driving and executing large-scale design initiatives, resulting in elegant web interfaces that met strict corporate brand guidelines. Working along side the Marketing team, I was able to reconstruct the ecommerce experience by creating compelling product pages by way of prototypes, wireframe layouts and information architecture based off user data resulting in logical and usable web interfaces that always met, and exceeded, the business needs. In addition, I played a key role in mentoring junior designers in brand compliance and interacted closely with individuals at all levels of the organization.
As Lead Designer, and strong contributor to the success of APD’s Rapid Development team, I rebranded, re-architected, and redesigned the ecommerce experience from inception to delivery. By facilitating user research sessions and interpreting data from analytics, I was able to work with the Marketing team to craft the design which resulted in an increase of the overall conversion of rate. In addition, I was able to institute process documents and style guidelines.
As Senior Designer working with the Business.com team, I was able to quickly redesign and rearchitect their Resource Nation web property on an extremely tight deadline. This resulted in a cleaner, simpler, more logical experience for users and a higher ROI for the company as a whole.
As Lead Designer I worked with the Mitchell team to craft a new architecture and layout for the Mitchell Repair Center application with a short deadline of only a few days. In that time I was able to reconstruct the flow, visual design and layout based on very little user data. The result was visually appealing UI that accetuated the focal points and offered a logically enhanced user flow.